Shipping policy

Last updated: 09 June 2026

Shipping & Delivery Policy

For Standard Retail & B2C Products Listed on Our Website

MODHIDES (Modhides Company Ltd) aims to ensure your order is processed and delivered safely and efficiently.

This Shipping & Delivery Policy applies to standard retail/B2C products purchased directly through our website.

Custom, corporate and bulk orders are not covered by the shipping terms or free delivery offer stated in this policy. Shipping for these orders will be calculated separately based on the order requirements, quantity, delivery location and shipping arrangements, and will be discussed with you before the order is confirmed.

Please read this policy before placing your order.

1. ORDER PROCESSING

All orders are processed after payment has been successfully received.

Orders are fulfilled and dispatched through our fulfilment and delivery partners.

Standard retail orders are typically processed within 2–3 business days, excluding weekends and UK public holidays.

During busy periods, such as sales, promotions or festive seasons, processing times may be slightly longer.

Custom, corporate and bulk orders will have separate production and delivery arrangements, which will be discussed when the order is confirmed.

2. SHIPPING METHOD

Standard retail orders are dispatched using trusted fulfilment and delivery partners.

The delivery partner selected may vary depending on your delivery address and service availability.

We reserve the right to use the most appropriate delivery service for each order.

3. DELIVERY TIMEFRAMES

Once we dispatch your standard retail order, delivery within the United Kingdom typically takes 2–5 business days.

Delivery times are estimates only and are not guaranteed.

Delays may occasionally occur due to circumstances beyond our control, including:

Courier delays
Severe weather
Public holidays
Operational disruptions
Other unforeseen events

Where tracking is available, you will receive your tracking details once your order has been dispatched.

Delivery timeframes for custom, corporate and bulk orders will be discussed separately based on the order and production requirements.

4. SHIPPING CHARGES

We offer free UK delivery on eligible standard retail/B2C orders for products listed on our website.

This free delivery offer does not apply to custom, corporate, or bulk orders. Shipping costs for these orders are calculated separately based on factors such as order quantity, delivery location, packaging and shipping requirements.

The applicable shipping cost for a custom, corporate or bulk order will be discussed and agreed with you before the order is confirmed.

In rare cases, additional courier charges may apply to standard retail orders for remote or offshore locations where our delivery partners apply surcharges. If this affects your order, we will contact you before dispatch.

If an additional charge applies and an agreement cannot be reached, your order will be cancelled and a full refund will be issued.

We currently ship standard retail/B2C orders within the United Kingdom only.

Shipping arrangements for custom, corporate and bulk orders will be discussed separately based on the order and delivery location.

5. DELIVERY ADDRESS & RESPONSIBILITY

Customers are responsible for providing accurate and complete delivery details.

MODHIDES cannot be held responsible for delivery issues resulting from incorrect or incomplete address details provided by the customer.

If a parcel is returned to us due to an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply before the order can be re-dispatched.

6. RISK & OWNERSHIP

Risk in the goods passes to you only when you, or a person nominated by you, take physical possession of the goods.

Ownership of the goods remains with MODHIDES until full payment has been received.

7. LOST, DAMAGED OR DELAYED SHIPMENTS

If your order is:

Lost in transit
Damaged on arrival
Significantly delayed

Please contact us as soon as possible at info@modhides.com with:

Your order number
Photos, if the item is damaged
Any relevant courier communication received

We will work with our fulfilment and delivery partners to investigate the issue and, where appropriate, arrange a replacement or refund in accordance with your statutory rights.

Customer satisfaction is important to us, and we will do our best to resolve delivery issues as quickly as possible.

8. FAILED OR REFUSED DELIVERIES

If delivery fails due to:

An incorrect address
Customer unavailability
Refusal to accept the parcel
Repeated unsuccessful delivery attempts

The parcel may be returned to us.

If this happens, any additional cost of re-delivery may be charged to the customer before the order is re-dispatched.

9. CUSTOM, CORPORATE & BULK ORDERS

Custom, corporate and bulk orders are handled separately from our standard retail/B2C orders.

Shipping costs for these orders are not included in our standard free delivery offer.

Shipping will be calculated based on the specific order, including factors such as quantity, delivery location, packaging and the required delivery service.

The applicable shipping cost and delivery arrangements will be discussed with you before your order is confirmed.

For enquiries or quotations, please visit our Custom & Bulk Orders page or contact us directly.