Shipping policy

Last updated: 09 June 2026

MODHIDES (Modhides Company Ltd) aims to ensure your order is processed and delivered safely and efficiently. Please read this Shipping & Delivery Policy before placing your order.

1. ORDER PROCESSING

All orders are processed after payment is successfully received.
Orders are dispatched via independent third-party courier services.
Orders are typically processed within 2–3 business days, excluding weekends and UK public holidays.
During busy periods, such as sales, promotions or festive seasons, processing times may be slightly longer.

2. SHIPPING METHOD

Orders are dispatched using trusted courier partners.
The courier selected may vary depending on your delivery address and service availability.
We reserve the right to choose the most appropriate courier for each order.

3. DELIVERY TIMEFRAMES

Once your order has been dispatched, delivery within the United Kingdom typically takes 2–5 business days.
Delivery times are estimates only and not guaranteed.
Delays may occasionally occur due to circumstances beyond our control, including:
- Courier delays
- Severe weather
- Public holidays
- Operational disruptions
- Other unforeseen events

Where tracking is available, you will receive your tracking details once your order has been dispatched.

4. SHIPPING CHARGES

We offer free UK delivery on all orders.

In rare cases, additional courier charges may apply for remote or offshore locations where our delivery partners apply surcharges. If this affects your order, we will contact you before dispatch.

If an agreement cannot be reached, your order will be cancelled, and a full refund will be issued.
We currently ship within the United Kingdom only.

5. DELIVERY ADDRESS & RESPONSIBILITY

Customers are responsible for providing accurate and complete delivery details.
MODHIDES cannot be held responsible for delivery issues resulting from incorrect or incomplete address details provided by the customer.
If a parcel is returned to us due to an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply before the order can be re-dispatched.

6. RISK & OWNERSHIP

Risk in the goods passes to you only when you (or a person nominated by you) take physical possession of the goods.
If you arrange your own courier not offered by us, risk passes when the goods are handed to that courier.
Ownership of the goods remains with MODHIDES until full payment has been received.

7. LOST, DAMAGED OR DELAYED SHIPMENTS

If your order is:

Lost in transit
Damaged on arrival
Significantly delayed

Please contact us immediately at info@modhides.com with:

Your order number
Photos (if damaged)
Any courier communication received

We will work with our courier partners to investigate the issue and, where appropriate, arrange a replacement or refund in accordance with your statutory rights.

Customer satisfaction is important to us, and we will do our best to resolve delivery issues as quickly as possible.