Refund policy

Returns & Refunds

We want you to be happy with your MODHIDES purchase. If there is a problem with your order, please contact us as soon as possible so we can help.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, defective, not as described, or you receive the wrong item, please contact us at info@modhides.com as soon as possible.

Please include your order number and, where relevant, photographs of the item and the issue.

We will review the issue and, where appropriate, arrange a replacement, repair or refund in accordance with your statutory rights.

Where an item is confirmed to be faulty, damaged or incorrect, we will cover the reasonable return costs.

Change-of-Mind Returns

For standard products purchased online, UK consumer law may give you a statutory right to cancel your order within 14 days of receiving it.

If you choose to exercise this right, the item must be returned in accordance with the applicable cancellation rules. Unless the item is faulty, damaged, incorrect or otherwise covered by our responsibility, you are responsible for the cost of returning the item to us.

The cost of the original standard delivery will be refunded where required by law. We may reduce a refund where the item has been handled beyond what is reasonably necessary to inspect its nature, characteristics and functioning.

How to Request a Return

Please do not send any item back without contacting us first.

To request a return, email info@modhides.com with your order number and the reason for your return.

Once we receive your request, we will provide the appropriate return instructions and return address for your order.

As MODHIDES uses third-party fulfilment services for some orders, the return address may vary. Please only use the return address and instructions provided by us for your specific order.

Personalised & Custom-Made Products

Personalised or custom-made products may not be eligible for cancellation due to change of mind where the statutory exception for personalised or made-to-order goods applies.

This does not affect your statutory rights if the product is faulty, damaged, incorrect or not as described.

Exchanges

We do not offer direct exchanges.

If you are entitled to return an item and would like a different product, you may return the original item in accordance with the applicable return terms and place a new order separately.

Refunds

Once we receive a returned item, we will assess its condition and process any applicable refund in accordance with your statutory rights and this policy.

Where a refund is due, it will normally be made using the original payment method.

Refund processing times may vary depending on your payment provider or bank.